The agreement between ServiceSalute and a healthcare organization that subscribes to the service.
This agreement is between Popup Investments LLC, doing business as ServiceSalute (“we,” “us”), and the healthcare organization that subscribes to the service (“you,” “the organization”).
It takes effect when you first use the service or sign an order for it, whichever is earlier. It sits alongside the Privacy Policy and Terms of Use; where it conflicts with the Terms of Use in respect of your organization, this agreement prevails.
We provide a hosted service that lets patients, family members, and colleagues recognize members of your care team, and that turns each recognition into a durable, independently verifiable credential the recipient keeps.
The service includes two distinct offerings, which are different in kind rather than in rank: the STAT-Recognition, given by a patient, family member, or colleague; and the Service Salute, conferred by your organization’s leadership. Neither is a tier of the other and the service will not present them as such.
We provide printable QR materials, a public recognition wall for your organization, and a verification page for every credential issued.
You determine which of your staff appear on the roster, which descriptive phrases patients may choose from, and where recognition materials are displayed. In respect of that information, you are the controller.
We process that information on your behalf and on your instructions, and for no independent purpose of our own. We do not sell it, share it for advertising, or use it to train machine-learning models.
Because the recognition form collects no information about care, diagnosis, or treatment, we do not expect to receive protected health information, and the service is designed so that it cannot be entered. If your circumstances mean a business associate relationship arises, tell us before deploying and we will address it before you go live rather than after.
You are responsible for the following, and they matter more than they may appear:
Recognition data must not be used for performance management, discipline, compensation decisions, or any comparative ranking of staff.
This is not a minor restriction and it is not negotiable. Participation is voluntary and low, which makes the absence of a recognition meaningless; the moment absence carries consequence, the service stops measuring gratitude and starts measuring patient volume, staff popularity, and shift assignment. We deliberately do not publish per-caregiver counts or rankings for the same reason, and you agree not to reconstruct them.
Fees, billing frequency, and the subscription term are set out in the order or invoice agreed between us. Fees are stated exclusive of any applicable taxes.
Either party may terminate at the end of a subscription term with reasonable written notice. Either party may terminate immediately for material breach that remains uncured for thirty days after written notice.
This is the clause worth reading twice. When the agreement ends, your access to the dashboard, the intake form, and your public wall ends. Credentials already issued to your staff remain verifiable permanently.
That is deliberate and it is the core promise of the product: a recognition belongs to the person who earned it, not to their employer and not to their employer’s vendor. It survives your departure from the service, and it would survive ours.
On request within thirty days of termination we will provide an export of your organization’s recognition records. After a reasonable transition period we will delete the private records we hold for you, save where we must retain them by law. Public ledger entries cannot be deleted by anyone.
You may ask us to revoke a recognition issued by your organization in error or obtained improperly, and we will act on that request. A revoked credential displays as revoked.
Revocation is public and permanent. It cannot be used to quietly withdraw a recognition someone has come to dislike, and we will decline a request that appears retaliatory.
We maintain reasonable technical and organizational measures appropriate to the data we hold, including access controls on the private records and server-side custody of the secrets used to compute each credential’s public code.
If we become aware of a security incident affecting your data, we will notify you without undue delay and give you the information you reasonably need to meet your own obligations.
Each party will protect the other’s non-public business information with at least the care it applies to its own, and will use it only to perform this agreement. This does not apply to information that is public, independently developed, or lawfully received from a third party.
We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the service is provided “as is” and we disclaim all other warranties.
Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits. Our total aggregate liability arising out of or relating to this agreement will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim.
These limits do not apply to a party’s breach of its confidentiality obligations, or to liability that cannot be limited under applicable law.
Neither party may assign this agreement without the other’s written consent, except to a successor in connection with a merger or sale of substantially all assets. Neither party is liable for delay caused by events outside its reasonable control. If a provision is unenforceable, the rest remains in force. This agreement, with the order and the documents it references, is the entire agreement between us.
We may update this agreement on reasonable written notice. If an update materially reduces your rights, you may terminate without penalty before it takes effect.
This service is operated by Popup Investments LLC (Florida document number L24000349056), doing business as ServiceSalute.
Postal address: 9225 Bay Plaza Blvd., Tampa, FL 33619, United States.
Privacy and data-rights requests: privacy@servicesalute.com. This inbox is monitored and is the correct route for any request to delete information.
Legal notices and general enquiries: support@servicesalute.com. Telephone: +1 202 557-4444.
Accountable for privacy: Evelyn Lozada, Privacy Officer.
This agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state and federal courts located in Hillsborough County, Florida, and both parties consent to the jurisdiction of those courts.